This incident has been resolved. Pay-by-link checkout pages (Shift4, Gravity and Toast) and payment/POS event processing have been operating normally since service was restored, and all Maple services are fully operational. Thank you for your patience.
Resolved
This incident has been resolved. Pay-by-link checkout pages (Shift4, Gravity and Toast) and payment/POS event processing have been operating normally since service was restored, and all Maple services are fully operational. Thank you for your patience.
Monitoring
Service restored; we are monitoring and reconciling orders placed during the incident.
Identified
Our infrastructure provider has restored service. Pay-by-link checkout pages (Shift4, Gravity and Toast) are loading again and payment/POS event processing has resumed. We are monitoring, re-enabling merchants' original payment and delivery settings, and reconciling orders paid during the incident.
Identified
Customers opening pay-by-link checkout pages (Shift4, Gravity and Toast payment links) are receiving an error and cannot complete payment online. Asynchronous order acceptance and inbound POS webhook processing are also delayed or failing for some merchants. In-app ordering and the Maple agent are operating normally.
We have identified the cause as an issue with an upstream infrastructure provider and are working with them on restoration. Affected merchants are being switched to pay-in-store in the meantime. Next update within 2 hours.
